Ensure that the folder called "Sent" is checked off under the "On the Server" section.
Under Mailbox Behaviours, tap on "Sent Mailbox". Select the account with which you are having trouble syncing the Sent folder. For device-specific support, we recommend contacting an IT support company as device-specific support is not included in your website support.Ĭhange where sent email messages are saved. Rocketspark doesn't keep a full list for configuring the folder locations for all devices and software but we have included a few common devices below. Because the webmail site uses the "Sent" folder we'd recommend settings all devices to use this folder as well. The best solution is to have all software and devices using the same sent folder so a full history of sent emails can be seen in all places. Also if you are using a device you might need to also configure your sent emails to be stored in the same folder. The Rocketspark webmail site puts sent emails in the "Sent" folder but other software like Outlook might use the "Sent Items" folder. This is commonly due to different software deciding to place the sent messages in different IMAP folders. You will need to consult your developer regarding the said script's setup and/or configuration(s).In some email account programmes, you may find that your sent messages are missing across all of your devices. It is recommended to use IMAP for retrieving your emails. Some scripts, by default, use POP3 to retrieve emails from the server. If you put your cPanel username, you will be in the wrong place.Īgain, the user name you log in with must be an entire email address, like If you are not putting the part, then you will not see the correct inbox. Be sure you are using your full email address for the user name when you log in. 
This mistake is much more common than you think. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server. To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. POP Access UsedĪ POP3 configuration means your email will be stored locally in the email application you're using to access your mail on your computer or mobile device instead of an IMAP configuration where your emails are stored on the server. If you've set up multiple email applications (such as Outlook or Mail), your emails may have been downloaded to one of your other devices.
Check your other folders, especially Spam and Trash. It's possible that someone logged in and deleted or moved your emails or that your email filters have moved them. There are several possibilities as to why your emails seem to have suddenly disappeared:
0 kommentar(er)
